Our Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee in Enfield Wash
At Enfield Wash Florist, we are dedicated to delivering only the freshest, most beautiful flowers to homes and businesses in the area. As a trusted local florist, we back every order with our Fresh Flowers Guarantee — so you can enjoy stunning blooms, knowing quality always comes first. If you’re unsatisfied with the freshness of your flowers, our priority is to make it right.
Damaged-on-Arrival Policy
We understand how important it is for your gift or arrangement to arrive in perfect condition. Should your flowers arrive damaged or not up to the high standards we uphold, please contact us on the same day as delivery. We may request a photo of the flowers, allowing us to resolve the issue as quickly as possible and prevent future occurrences. Your satisfaction is always our top priority.
Freshness Window
Our arrangements are crafted with fresh flowers, designed to last a minimum of five days from delivery when cared for as recommended. If, within this freshness window, your flowers do not meet expectations, please let us know promptly. Our team will assess the situation and offer next steps. Ensuring the longevity and vibrancy of our flowers in every Enfield Wash delivery means we rely on valuable feedback from customers like you.
Refunds & Replacements
To uphold our Fresh Flowers Guarantee, Enfield Wash Florist provides flexible options in the event you are unsatisfied due to damaged flowers or unexpected issues:
- Refund: A full or partial refund may be provided, depending on the nature of the issue and the extent to which the flowers were affected.
- Replacement: We are happy to arrange prompt replacement of your flowers or to resend your gift to the recipient at no extra cost, subject to availability.
Refunds and replacements are typically processed after our team reviews the reported issue and, where necessary, inspects photos of the order. Your happiness and peace of mind matter to us as your trusted Enfield Wash florist.
Complaints Process
If you have a complaint or concern regarding your flowers, service, or experience with Enfield Wash Florist, we are here to help. Please contact us as soon as possible with the details of your complaint, including order specifics and any supporting information. Our customer care team is committed to investigating your issue thoroughly, aiming to provide a resolution within 48 hours.
We value every customer’s experience — your feedback is vital in helping us maintain the high standards we’re known for throughout Enfield Wash.
Why Choose Us?
Enfield Wash Florist has proudly served households and businesses in the local area for years. Our neighbours trust us for reliable, friendly service, exceptional flower quality, and dedicated aftercare. When you order with us, you are supporting a local florist who genuinely cares about your satisfaction and the quality of every bouquet delivered.
Please reach out anytime. We are grateful for your trust and look forward to serving you again soon.
