Welcome to the Enfield Wash Florist website. These Terms & Conditions govern all online transactions for flower delivery conducted through our e-commerce platform, specifically tailored to customers residing in Enfield Wash and the surrounding areas. By accessing our website and placing an order, you acknowledge that you have read and agree to abide by these Terms & Conditions. Please review them carefully before making your purchase.
1.1 Orders for fresh flowers and related floral products may be placed through our secure online store. All orders are subject to availability. To place an order, you are required to accurately complete all requested details at checkout, including recipient address, preferred delivery date, and any special instructions. Any errors in the information provided may result in delays or non-delivery, for which Enfield Wash Florist accepts no responsibility.
1.2 Upon receiving your order, you will be sent an automated confirmation outlining the order details. This confirmation acknowledges receipt of your order but does not constitute acceptance of your order by Enfield Wash Florist. Orders are accepted at our discretion and subject to the availability of the selected flowers and delivery capacity in Enfield Wash and surrounding areas.
1.3 We reserve the right to refuse or cancel any order, at our absolute discretion, including (but not limited to) instances where the product is unavailable, payment could not be authorised, or the delivery location falls outside our service area. If an order is refused or cancelled, any payment made will be refunded in full.
2.1 All flowers and arrangement images on our website are for illustrative purposes only. Although every effort is made to ensure the products delivered match those described, flowers are subject to seasonality and availability. We reserve the right to substitute flowers, foliage, or packaging with items of equal or greater value and similar style if necessary, without prior notice. Such substitutions are made to ensure the quality and timely delivery of your order.
2.2 If a major substitution is required (for instance, a key flower or colour scheme), where time allows, we may contact you to discuss possible alternatives. If you cannot be reached before dispatch, the substitution will be made at our discretion.
3.1 All prices listed on our website are in British Pounds Sterling (GBP) and include applicable VAT. Delivery charges are clearly displayed at checkout prior to payment.
3.2 Payment for orders can be made via the secure payment methods offered on our website. Full payment is required at the time of ordering. Enfield Wash Florist will not process or dispatch any order until payment has been received in full.
3.3 We take reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for any losses caused as a result of unauthorised access to information provided by you.
4.1 Our delivery service covers Enfield Wash and selected neighbouring areas. We aim to deliver all floral arrangements on or as close as possible to your requested date. Exact delivery times cannot be guaranteed, particularly during peak periods such as Valentine’s Day, Mother’s Day, and Christmas.
4.2 It is your responsibility to ensure that the recipient’s address is correct and that someone will be available to accept the delivery. Should delivery be attempted and no one is present, we may leave the flowers with a neighbour, a safe place, or return them to our premises, depending on the specific situation. In such cases, a delivery card will be left where possible. Redelivery may incur an additional charge.
4.3 We accept no liability for late or failed deliveries due to incorrect information provided by the customer, severe weather conditions, or events beyond our reasonable control.
5.1 You have the right to cancel or amend any order before it has been prepared for dispatch. To cancel or amend an order, please contact us promptly with your order details. Please note, we may not be able to accommodate last-minute changes or cancellations, especially on the day of delivery or during peak periods.
5.2 If your order has already been dispatched or delivered, cancellations cannot be accepted, and refunds will not be offered unless the flowers are faulty or incorrect as per your statutory rights.
5.3 In the rare event that we are unable to fulfil your order (for example, due to product unavailability), we will contact you to arrange a suitable alternative, new delivery date, or full refund.
6.1 At Enfield Wash Florist, we take great pride in the quality and freshness of our flowers. Fresh flowers are perishable and cannot be returned unless they are faulty or do not meet the description agreed at the time of order. Should you have any concerns about the quality of our product, please contact us within 48 hours of delivery.
6.2 If the flowers or products received are damaged or not as described, please provide photographic evidence within 48 hours so that we can assess the situation. We will, at our discretion, offer a replacement, partial refund, or full refund as appropriate to the circumstances.
6.3 We are committed to resolving any complaints in a professional and timely manner.
7.1 By placing an order on our website, you confirm that you are at least 18 years old, and legally capable of entering into binding contracts. You are responsible for ensuring that all details provided are accurate and complete.
7.2 Customers must handle our products according to any care instructions provided. Failure to follow care instructions may affect the quality and lifespan of the flowers, for which we will not be held responsible.
8.1 Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product. Nothing in these Terms & Conditions excludes or limits Enfield Wash Florist’s liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
8.2 We will not be liable for any indirect or consequential losses, including, but not limited to, loss of profit, loss of business, loss of goodwill, loss of reputation, or loss of anticipated savings, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.
8.3 We accept no responsibility for failure of, or delay in, performance of our obligations under this agreement as a result of circumstances beyond our reasonable control (force majeure), including but not limited to natural disasters, adverse weather conditions, strikes, transport interruptions, or government actions.
9.1 All content on the Enfield Wash Florist website, including text, images, product designs, and arrangement concepts, is the property of Enfield Wash Florist or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may use our website for personal, non-commercial purposes only and must not copy, reproduce, or otherwise use any of the content for commercial gain without our explicit consent.
10.1 We process your personal information in accordance with all applicable UK data protection legislation. Your personal data is collected and used solely to process and fulfil your order and maintain your account with us, unless you have opted in to receive marketing communications. For detailed information on how we protect and use your data, please refer to our Privacy Policy.
11.1 We reserve the right to amend or update these Terms & Conditions at any time and without prior notice to you. Any changes will be posted on this page. Your continued use of our website after any such amendment constitutes your acceptance of the new Terms & Conditions.
12.1 These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. By purchasing from Enfield Wash Florist, you agree to submit to the non-exclusive jurisdiction of the English courts in the event of any dispute or claim.
13.1 If any provision of these Terms & Conditions is found by any court or authority to be invalid, unlawful, or unenforceable, such provision will be severed from the remaining provisions, which will continue to be valid to the fullest extent permitted by law.
13.2 No waiver of any right or provision under these Terms & Conditions will be deemed a waiver unless provided in writing by Enfield Wash Florist.
13.3 The contract formed between us and you for the purchase of flowers and related products is personal to you and may not be assigned or transferred without our prior written consent.
14.1 These Terms & Conditions apply to all customers ordering from Enfield Wash Florist for delivery within Enfield Wash and the surrounding areas. They relate specifically to online purchases made through our website and supersede any previous versions or agreements.
If you have any questions about these Terms & Conditions, please contact us prior to placing your order. By placing an order, you confirm that you accept and agree to these Terms & Conditions in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Enfield Wash, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Enfield Wash.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
